You can use this website without telling us who you are or revealing other Personal Information. If you send us a contact or feedback form you do not need to identify yourself or use your real name.
COLLECTION OF YOUR PERSONAL INFORMATION
There are many aspects of the site which can be viewed without providing personal information, however, for access to future The Party Warehouse customer support features, you will be required to submit personally identifiable information. This may include but not limited to a unique username and password, or provide sensitive information in the recovery of your lost password.
SHARING OF YOUR PERSONAL INFORMATION
We may occasionally hire other companies to provide services on our behalf, including but not limited to handling customer support enquiries, processing transactions or customer freight shipping. (For example Mailchimp, which is our Newsletter provider and relevant shipping companies). Those companies will be permitted to obtain only the personal information they need to deliver the service. The Party Warehouse takes reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information.
If you contact us we will collect the email address you nominate and any other identifying information you provide, such as a name, address or phone number.
Other than circumstances such as unlawful activity or serious threats to health and safety, we do not share Personal Information with other agencies.
HOW WE DEAL WITH COMPLAINTS AND REQUESTS
You may request access to Personal Information about you that we hold and you may ask us to correct your Personal Information if you find that it is not accurate, up-to-date or complete. You may also make a complaint about our handling of your Personal Information. These services are free of charge.
To protect your privacy and the privacy of others, we will need evidence of your identity before we can grant you access to information about you or change it.
You can contact us by email, or send your request or complaint to the postal address below. We undertake to respond within 14 days. If the request or complaint will take longer to resolve, we will provide you with a date by which we expect to respond.
The Party Warehouse,
PO Box 1372,
Thuringowa Central, QLD 4817,