Our Terms


By placing your Authority to Leave instructions in the comment section of your order, you are acknowledging that all risk of loss or damage will now pass onto you.


Welcome to Our Website

By using our website www.thepartywarehouse.net.au, you acknowledge, and accept Our Terms.


All orders will include a Tax Invoice, unless you notify us otherwise via the comment section of your order (for Gifting Purposes)


Pricing and stock availability are subject to change without notice. All images shown on our website are indicative only and may vary. Please enquire if you would like more information on any item.

Stock Availability – Our website will not allow you to order anything that is not in stock. If for any reason our stock inventory is incorrect (ie, damaged, lost) we would notify you promptly if we were not able to supply all your items in your order.


Due to the size and fragility of some products, we have chosen to supply these as Click & Collect (Townsville) Only. These products are clearly marked as Click & Collect Only.

Postal Orders that include any of these items will be removed from your order and refunded. The balance of your order will still be shipped as per normal.


Size Charts are provided by each individual costume supplier. Size Chart Measurements are supplied as a guide only.


In the event that we enter a product with an incorrect price, The Party Warehouse reserves the right to cancel or amend your order accordingly. You will be notified immediately and your order will not be processed until we have written (via email) confirmation of your wishes to cancel or to proceed with the correct price.


All prices listed on our website are in Australian Dollars (AUD) and are inclusive of GST


All unpaid orders will be held for 96 hours (4 days) After this time, they will be automatically cancelled without prior warning (our website will automatically cancel orders that remain unpaid)


Orders which are packed and ready to ship, may incur a cancellation fee if an expense has already been incurred to us (ie a Pre Paid Australia Post Satchel which has been labled and not able to be re-used) To check on the progress of your order, contact us immediately on sales@thepartywarehouse.net.au


Refunds are ONLY available within 3 days of receipt of goods. A request for a refund needs to be made within 3 days, you then have 10 days from receipt of our confirmation to have your item returned. Please refer to our Refund Procedure for further information.

If for any reason there is a concern with your received order, please contact us immediately. Failure to do so within 3 days will result in your claim not being recognized.

We do not give refunds for:

  • Products that have been used, marked (eg. makeup) worn or altered
  • Products where packaging is damaged (eg. ripped open)
  • Products that include inflatable components that have been inflated
  • Wigs, Beards or Facial Hair
  • Underwear, Socks or Stockings
  • Prosthetics, Fangs, Fake Teeth of any kind
  • Earrings
  • Eyelashes
  • Cosmetics
  • Murder Mystery Party Games
  • Products that are not sent back in full (missing packaging or missing pieces)
  • Special Ordered Items
  • Products that a request for Refund/Exchange has not been received within 3 days of delivery
  • Products not returned within 10 Days from date of Return/Exchange confirmation
  • Postal Charges – This includes orders which have not arrived in time which is out of our control
  • Return Postal Charges

Some of the above items can be returned providing that they are in their original, unopened and sealed packaging. Due to hygienic reasons, all items above that can be opened and re-closed are not returnable.

There is a minimum restocking fee of 10%, if there is more than 5 of one item ordered and subsequently returned.

Please contact us if you have any questions for any specific product.

Please Note: Refunds are only refunded using the same payment method that it was purchased with.

* OLD STOCK ITEM – Important Information

Most of our Clearance Costumes are priced Well Below Cost and are in Excellent (Brand New) Condition.

(We are just having a big clean out)

However, due to many of the costumes being old stock, we can not guarantee that this item excludes any of the following:

Soiled / Old Packaging

Material / Elastic Deteriation

Please be aware of the above Prior to purchase as these costumes are Not Returnable

If Unsure, Just Ask 🙂


Townsville is currently not on the Australia Post “Express Post 24 Hr Guarantee”. Which means that not all Express Orders are received the next day. Orders received after 2pm Qld time will be shipped the following business day (If an order is received after 2pm, if time permits, we may be able to send the same day – we do not guarantee any orders after 2pm)

Please note: Australia Posts shipping days are based on FULL Business Days.


All goods purchased from The Party Warehouse are made pursuant to a shipment contract with a third party contractor. The risk of loss and damage for such items pass to you upon our delivery to the carrier. Insurance of goods in transit is not automatically provided. If you would like insurance cover, please enquire at time of ordering.


We will never bombard you with newsletters. We estimate a maximum of 1 per week. More frequent information is posted on our Facebook page.

We will Never on forward or sell your email address to a third party (excluding Mail Chimp – which is who we currently use to generate our opt in / opt out Newsletter)


Our Facebook page will keep you more up to date with new stock arrivals, specials, ideas and much more.


Our Website is covered with a Rapid SSL Security Certificate issued through our Host Provider (Digital Pacific). Our Website displays the Green Locked Padlock logo which shows that the security of this site is safe. If you have any concerns with the safety of this site, please report immediately to sales@thepartywarehouse.net.au

Payments are made via Paypal, Securepay or Bank Deposits. We do not receive payment data at all,  which means that your payment details are not stored on our servers.


We will never Spam you, or share your email address* We would appreciate the same respect in return.

(*Excluding our Newsletter Provider – Mailchimp.com)